Monday, October 17, 2011

Carriers Will Soon Send Usage Alerts to Help Avoid Overage Charges

Have you ever experienced "bill shock?"  I really had not heard that term before today, but after reading the description I believe we have all experienced it at some point or another.  It's when you open a bill (your cell phone bill in this instance) and are shocked to see a huge amount that is way over your usual monthly cost.  This can occur when you don't realize you were over your allotted minutes, texts, or data for the month.  Unexpected charges for the extra usage can really make your bill sky rocket, but today the CTIA Wireless Association unveiled new guidelines that should help with the matter.

Carriers will now send usage alerts to customers when they are approaching their monthly limit on minutes, texts, data, international roaming etc.  Within the next 18 months cellular carriers should be adhering to these new guidelines, which should make a significant difference when it comes to unexpected overage charges or "bill shock."  Cell phone carriers have NO problem about notifying you 50 times if your bill is late, so it's nice to see that moves are being made to make just as much effort in helping customers manage their monthly billing as well. 

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